Paying for library services

Library Members can use the public access PCs free for a maximum of 2 hours per day.  Non Library Members/visitors will be charged £1.00 per hour (or part hour) up to a maximum of 2 hours per day.

• Library members can place up to 10 reservations for free, using the online catalogue. 

• We also offer an inter-library loan request serviceOpens new window to request books not available from Gloucestershire library stock. The charge for this service is £5.00. This charge is non-refundable, and no concessions apply.

We charge for overdue items.

• Adults: 20p per day, per item charged 7 days per week
• Children and young people up to 18 years old:

      First week - no charge

      Additional weeks - 15p per week (or part week) per item

The maximum fine for each book is £9.20

Keep notes of due dates and renew your items regularly to avoid overdue fines.

Manage My Library Account

Audiobooks on an adult card

Hire charge

• £1.50 per 3 weeks (free for visually impaired)

Late return charge

• £1.50 per 3 weeks

Audiobooks on an under 18's card

Hire charge

• Free of charge

Late return charge

• 10p per week

The following fees apply for printing and photocopying:

• Black and white A4 - 15p per sheet
• Black and white A3 - 30p per sheet
• Colour A4 - 80p per sheet
• Colour A3 - £1 per sheet
• Microfilm reader prints - Black and white A4 - 15p per sheet, A3 - 30p per sheet available at Cheltenham Library (£1 per sheet at Gloucestershire Archives)

Printing for local and family history enquiries from service users outside Gloucestershire*:

• Black and white A4 - 50p per sheet
• Black & White A3 - 60p per sheet
• Microfilm reader prints - £1.00 per sheet (available at Cheltenham Library and Gloucestershire Archives)

*These charges cover the extra administrative and postage costs involved.

Adults £1.00 per card and children 50p per card but free with a crime number evidencing theft.  There are no concessions to this charge.

Books

• Full cost of replacement (from approved library supplier, with labels and security added)

Inter-library loan (ILL)

• Full cost of replacement and admin costs

Single audio CD (part of a set)

• £5 each

Music scores and sets: lost part

Missing items must be replaced with an identical edition and binding otherwise full cost of replacement and admin costs​

Play set: lost part

Missing items must be replaced with an identical edition and binding otherwise full cost of replacement and admin costs

We provide a range of services from fax (only at Gloucester Library) to room hire for meetings and conferences.
(hire charges [18kb])

Ask at your local library for more details and fees for these services:
Library opening hours and facilities.

You may be eligible for some concessions if any of the criteria below apply to you:

• Customers who are blind or visually impaired
• Customers who are hearing impaired
• Customers who are housebound
• Customers with learning disability
• Students on literacy or foundation English courses
• Customers who are dyslexic or whose ability to read is impaired
• Children up to age 18
• Children in care
• Unemployed people
• People who are of no fixed abode or in receipt of a means tested benefit. Universal Credit, or any of the benefits it replaces: Child Tax Credit; Working Tax Credit; Housing Benefit; Income Support; Income-based Job Seekers Allowance and Income-related Employment Support 
• People in receipt of pensions credit

Library staff retain the right to ask for proof of entitlement to any of the above concessions.
Current concessions  This chart will show which concession may apply to you. [68kb]

The documents we accept as proof of eligibility:

Income Support: Payment order book, benefits agency letter

Unemployed: Job seekers allowance or benefits agency letter

Pension Credit: Payment order book, benefits agency letter